Last week we talked about a "service" mentality and going above and beyond what is expected. CLICK HERE to read the post. Thanks for your comments.
I'll share one note from Tim: He's referring to the Ladies and Gentlemen Sign I shared..."The darkness in the world provides windows for us to provide light. In response to your challenge, for me it starts with being intentional about showing kindness (and love, joy, peace, and patience) to everyone we meet"
Thanks for your thoughts Tim about how KINDNESS is a way for us to serve, love and bring encouragement to a polarized world.
Today I want to continue a little on this theme of "going above and beyond expectations".
2 things triggered this thought today:
First, in a conversation with my daughter Rheanna, she was sharing with us about a client that had an urgent need and had an opportunity, so she was responding by helping them meet a deadline. She shared that because of this, she was having to work on the weekend. Both my wife and I challenged her with her parameters, we pushed her to say no, and we tried to protect her margins and life. Her response kind of shocked me... she simply said that the client really needed this help, and she was going to do what it took to help them. As I thought about it, that's a great response. Thinking about last weeks conversation, that's "going above and beyond" to serve someone else. It's not about money, it's not about getting overtime and credit, and sometimes it's not even about having a morning off. In this case, there was a need, an opportunity, and my daughter could help meet that need. I think in the moment, I was reacting like a father and wanting to protect her. Instead, I need to continue to challenge her in her healthy parameters, but while doing that I can also celebrate her skills, her desire to serve a client, and her intuition about what to do and what not to do.
It's also easy to forget all the times I've given up my personal time to help someone over the years. Sometimes I've whined about it, but I still showed up. Read More